Shipping & Delivery Policy

Seven opal offers safe and secure shipping & delivery to our valuable customers within India. Shipping & Delivery charges will be applicable accordingly. International EMS & Express Shipping facility is available.

  • For orders within India– We deliver the orders through our courier partners via the best courier services like FedEx, Bluedart, Delhivery, etc. Our team communicates the tracking number and link to the customer through email/SMS.
  • For international orders outside India– In the countries where only EMS shipping facility is available, a shipping amount of Rs.1513 (approx. $20) for delivery business days decided by EMS. For Express shipping Delivery in 7-10 business days, there will be shipping charges of Rs.3030 (approx. $40) applicable on shipments.
  • And, In Countries where the EMS shipping facility is not available, we dispatch the orders via reputed International Express Shipping service providers such as FedEx. Express Shipping will cost around Rs.3030 (approx. $40).
  • – EMS shipping service is available in over 50+ countries/territories including India, USA, UK, UAE, Singapore, Bahrain, Oman, Qatar, and Nepal and it typically delivers in 9-12 days. (trackable)

 Frequently Asked Questions: Shipping within India

What do the Days to Dispatch mean?

The Days of Dispatch is the number of days we take to ready your package and hand it over to the courier company. This will typically vary based on what product you purchase, whether you agree to Opal stone jewelry in custom design, or you want an additional lab certificate along with it. For example, a loose opal stone typically gets shipped in 1-2 days. However, an opal stone ring will typically take 4-5 days. Similarly, an opal stone requested with an additional lab certificate will take one working day longer.

How long does it take to deliver my order?

Our courier partners typically deliver orders to Metro cities in India within 3-5 business days. For non-metros, our courier partners typically take 2 to 7 days to deliver the product from the date of dispatch. The date of dispatch is dependant on the product that you purchase (loose opal stone, or mounted in jewelry). If you have any questions or doubts, please initiate a Live Chat with us and call/Whatsapp us at +91-8718806652.

Is my shipment safe?

All our shipments are packaged with great care in durable, Bubble wrap, corrugated box tamper-evident packaging. Additionally, all our shipments are insured. The insurance cost is included in our shipping costs, and you do not need to pay anything extra.

Can I track my shipment?

Yes, you can track your shipment online. We send all our shipments by reputed our couriers’ tie-up partner like FedEx, Bluedart, etc. As soon as the product is dispatched from our office, you shall receive an email with the Tracking ID and instructions to guide you.

Are there any hidden costs (sales tax, surcharge, etc.)?

No, there are no hidden costs. The amount mentioned at the time of placing the order and on your order receipt is what the product costs you. Don’t Worry !! Seven Opal will take care of it.

 

Frequently Asked Questions: International Shipping

Which countries do you ship to?

We ship to 50+ countries and territories – like the USA, UK, Russia, Germany, France, Spain, Brazil, African Countries, Australia, New Zealand, USSR, and many more.

Which countries do you offer FREE SHIPPING?

We can provide a discount on shipping charges, based on the amount of order and country of shipping. You can live chat with us or call us at +91-871886652 for further assistance.

What Shipping & Delivery Options can I choose from?

As mentioned earlier, you have an option to select from Postal Shipping (10-15 days) and Express Shipping (2-10 days). For example, Express Shipping to Canada costs only INR 1513 (approx CA$ 28). While Express Shipping to Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Spain, Switzerland and some other European Countries for only INR 3030 (approx EUR 38).

Please note that certain courier companies have restrictions on carrying certain types of natural opal stones and jewelry outside India. For example, Aramex may not carry gold jewelry, FedEx may refuse a certain type of natural opal stone, etc. For such opal stones, we dispatch the opal stones from the next best courier, or through the alternate express shipper EMS SpeedPost which does not have such restrictions (takes up to 5-15 days to deliver). This usually affects a small number of orders and courier policies may vary with time. Please feel free to contact our customer support team before placing your order to know the situation at that time.

What about Custom Charges, Duties, etc.?

We are not responsible for any customs charges, duties, VAT, etc. that your country may be charging as these vary from case to case and are beyond our reach. You can contact your local customs for any clarification. Additionally, feel free to contact us, and we may in some cases have older experiences from customers to share.

Also, for international orders, customers either refuse or cancel the order in transit, the customer will be liable to pay for all customs duties, VAT, or any other charges. As we received the item back to us, We will initiate the refund of any balance due to the customer, less all fees, customs duties, VAT to the customer as per refund policy.

Is my shipment safe?

We pack and send all the international shipments with triple care in durable, bubble wrap, tamper-evident, insured packaging. We understand that the journey is long and far, and ensure that we will not disappoint you. Additionally, we partner with reputable logistics providers like Bluedart that take good care of your package.

Can I track my shipment?

You can track all the shipments online. However, postal shipments to certain countries like Afghanistan, etc. may see a delayed tracking. Note that we ship all the couriers through reputed logistics carriers like FedEx, EMS Speed post internationally & Integrated courier channel partner (Only in India like Bluedart, Delhivery, Ecomm Express, etc).

You can communicate at satyamsevenopals@gmail.com and feel free to contact us for any query at +91-8718806652.